Return Policy
At Burnflow™, your satisfaction is our priority. We stand behind the quality of our products and want you to be completely happy with your purchase. That's why we offer a 60-Day 100% Money-Back Guarantee.
Our 60-Day Money-Back Guarantee
If for any reason you are not completely satisfied with Burnflow™ within 60 days of your purchase, simply contact our customer support team. We will provide you with instructions on how to return your product(s) for a full refund of the purchase price, no questions asked. This guarantee applies to both opened and unopened bottles.
How to Initiate a Return
- Contact Customer Support: Reach out to our friendly customer support team via email at support@burnflow.shop or through our Contact Us page. Please include your order number and the reason for your return.
- Receive Return Instructions: Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your product(s).
- Ship Your Product(s): Package your product(s) securely, include the RMA number, and send them to the address provided. Please note that return shipping costs are the responsibility of the customer.
- Receive Your Refund: Once we receive your returned product(s), we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.
Important Notes:
- The 60-day period begins from the date your order was shipped.
- Only purchases made directly from burnflow.shop are eligible for this guarantee.
- We recommend using a trackable shipping service for your return, as we cannot guarantee receipt of returned items.
- Refunds do not include any shipping and handling fees paid on the original purchase.
We are confident in Burnflow™ and believe you will love it. However, if it's not the right fit, we make the return process simple and straightforward.